Your Customers are our business

Putting the customer first may seem like an essential part of modern business strategy, but in reality you may find that your current Customer Experience is a series of disconnected touchpoints, driven by siloed execution and resulting in disparate customer outcomes.

Linchpin can help deliver a truly customer centric strategy, starting with developing a clear understanding of the current experience across all customer lifestages, identifying resolutions and opportunities, and integrating solutions within multi-disciplinary teams to provide compelling customer journeys that deliver tangible business growth.

Ways we can help include…

Customer Journey Analysis

• Customer Journey Mapping

• Customer Insight

• CX Issue Resolution

Customer Experience

• CX Outcome Identification

• Customer Perception Reporting

• Expectation Gap Analysis

Customer Engagement

• Engagement Opportunity Roadmap

• Customer Incentivisation & Reward

• Customer Advocacy